Hydrogen Vitality is a trading name of Optimal Engineering Ltd, a company registered in Ireland under Company Number 726499 and VAT Number IE4100597KH with a registered office at Clongall, Edenderry, Co. Meath (referred to in this policy as "we", "us", or "our").
Email: info@hydrogenvitality.ie
Last updated: 16 May 2026
1. Overview
Hydrogen Vitality operates hydrogen-enriched water dispensing Machines in partner gym facilities and Clinics across Ireland. Unlike traditional e-commerce, your IC Card is not posted to you — it is collected in person from the information office of your gym, on the same day as your purchase.
This policy explains everything you need to know about collecting your Card and what to do if you encounter any issues.
2. Who Can Purchase a Vitality Starter Kit
The Starter Kit is available to active members of a gym or clinic that hosts a Hydrogen Vitality Machine. Our Machines are located exclusively within partner gyms and clinics, and the IC Card can only be collected from the gym or clinic at which you hold a valid membership.
3. How to Collect Your IC Card
Once you have completed your Starter Kit purchase on our Website, follow these steps to collect your IC Card and stainless steel water bottle:
- Check your email — You will receive an order confirmation email to the address registered on your account. Please ensure this arrives before heading to the gym or clinic (check your spam or junk folder if needed).
- Visit your facilities information office — Go to the reception or information desk at your gym or clinic during staffed hours.
- Present your order confirmation email — Show your order confirmation email to the staff, either on your phone or as a printed copy. This is the only document required for collection.
- Collect your Card and bottle — Facility staff will issue your IC Card and stainless steel water bottle. Please check that both items are in good condition before leaving the desk.
4. Collection Timing
Your IC Card is available for collection on the same day as your purchase, during your facilities staffed hours. There is no waiting period between completing your purchase and collecting your Card.
If you purchase after your facilities information office has closed for the day, your Card will be available for collection from the next time the office is open.
5. Gym and Clinic Opening Hours
Collection is only possible during the hours that your facilities information office is staffed. These hours are set by each individual location and are not controlled by Hydrogen Vitality. Please check directly with your facility for their current opening times.
6. What to Do If Your Card Is Not Available
If you present your order confirmation and the facility is unable to locate your Card, please take the following steps:
- Ask staff to check again and confirm your name and order details match;
- If the issue is not resolved, contact us at info@hydrogenvitality.ie as soon as possible, including your order confirmation number and the name of the location;
- We will investigate and resolve the issue promptly. If we are unable to make your Card available within a reasonable timeframe, you will be entitled to a full refund in accordance with our Refund & Cancellation Policy.
7. Collection by a Third Party
Your IC Card must be collected by you personally. We do not permit collection by another person on your behalf, as the Card is registered to your account. Any attempt to collect a Card using another person's order confirmation may result in refusal of collection and account suspension.
8. Uncollected Cards
If you have purchased a Starter Kit but have not yet collected your Card, your purchase remains valid and your Card will be held at your facilities information office. There is no strict deadline for collection, however we recommend collecting your Card promptly to ensure it is available and to begin using your preloaded credit.
If you no longer wish to collect your Card and would like to cancel your order, please refer to our Refund & Cancellation Policy and contact us at info@hydrogenvitality.ie.
9. Lost, Damaged, or Faulty Cards
If your Card is faulty at the point of collection, please report this immediately to staff and contact us at info@hydrogenvitality.ie. Do not attempt to use a Card that appears damaged.
For lost or stolen Cards after collection, please refer to our Terms & Conditions and Customer Support Policy for the Card replacement process.
10. Changes to This Policy
We reserve the right to update this Card Collection Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.