Card Collection Policy

CARD COLLECTION POLICY

Hydrogen Vitality is a trading name of Optimal Engineering Ltd, a company registered in Ireland under Company Number 726499 and VAT Number IE4100597KH with a registered office at Clongall, Edenderry, Co. Meath (referred to in this policy as "we", "us", or "our").

Email: info@hydrogenvitality.ie
Last updated: 16 September 2026

1. Overview

Hydrogen Vitality operates hydrogen-enriched water dispensing Machines in partner gyms and clinics across Ireland. Getting started is simple: IC Cards are issued free of charge at every participating location and can be picked up from any staff member on the spot — no purchase or appointment required. This policy explains how to get your Card, how to load credit, and how to collect a bottle if your plan includes one.

2. Who Can Get a Card

IC Cards are available to any active member of a gym or clinic that hosts a Hydrogen Vitality Machine. If your gym or clinic has one of our Machines, simply ask any staff member for a free Card.

3. Getting Your Free IC Card

Ask any gym or clinic staff member for a Hydrogen Vitality Card. Cards are kept at the facility and issued on the spot — no paperwork, no purchase, and no appointment needed. Your Card number is printed on the Card. You will need this number when purchasing a plan on our Website.

4. Loading Credit to Your Card

Your Card is issued empty. To load credit, follow these steps:

  1. Visit hydrogenvitality.ie — scan the QR code at the Machine or type the address directly;
  2. Select "Start Here" — choose the plan that suits you (Starter Card, Starter Kit, or Monthly Subscription);
  3. Create your account and enter your Card number — your Card number is printed on the front of your Card;
  4. Complete checkout — once payment is confirmed, credit is loaded to your Card immediately and it is ready to use.

There is no waiting period. You can dispense hydrogen water as soon as your purchase is complete.

5. Collecting Your Bottle (Starter Kit and Monthly Subscription customers)

If your plan includes a stainless steel water bottle, it is not handed out by general staff — it is collected from your gym or clinic's information office. To collect your bottle:

  1. Complete your purchase online and receive your order confirmation email;
  2. Visit your gym or clinic's information office during staffed hours;
  3. Present your order confirmation (on your phone or printed) to staff;
  4. Collect your bottle and check it is in good condition before leaving.

The bottle is collected once only — it is not reissued or replaced each month for Subscription customers.

6. Information Office Hours

Bottle collection is only possible during the hours that your facility's information office is staffed. These hours are set by each individual location and are not controlled by Hydrogen Vitality. Please check directly with your facility for their current opening times.

7. What to Do If Your Bottle Is Not Available

If you present your order confirmation and the facility is unable to locate your bottle, please:

  1. Ask staff to check again and confirm your name and order details;
  2. If unresolved, contact us at info@hydrogenvitality.ie with your order confirmation number and facility name;
  3. We will investigate promptly. If we cannot make your bottle available within a reasonable timeframe, we will issue a partial refund for the bottle element in accordance with our Refund & Cancellation Policy.

8. Lost, Damaged, or Faulty Cards

IC Cards are free to replace. If your Card is lost, stolen, or damaged:

  1. Contact us at info@hydrogenvitality.ie to report the issue;
  2. We will deactivate the compromised Card upon verification of your identity;
  3. Collect a new free Card from any gym or clinic staff member;
  4. Provide us with your new Card number and we will transfer your remaining balance immediately.

If your Card appears faulty at the time you first pick it up, report this to staff immediately and contact us at info@hydrogenvitality.ie. Do not attempt to use a Card that appears damaged.

9. Topping Up Your Card

When your credit runs low, you can top up at any time:

  1. Visit hydrogenvitality.ie;
  2. Select "Vitality Card Top-Up";
  3. Enter your Card number and choose a top-up amount;
  4. Complete checkout — credit is loaded to your Card immediately.

10. Changes to This Policy

We reserve the right to update this Card Collection Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.